This privacy policy explains how Print Palette handles personal data in connection with its website, enquiries, and print studio services in Singapore. It describes the data lifecycle from collection and use through disclosure, retention, and deletion.
We may process your name, email address, phone number if you provide it, inquiry message, and service preferences when you submit a contact form, send an email, upload files, or visit the studio. We also process limited technical data such as server request metadata and browser or device information to keep the website working and secure.
Most personal data is received directly from you through the contact form, email, file upload, or studio visit. Some technical data is generated automatically when you access the website, including information needed for delivery, security, and basic site administration.
Confirmed cookie uses are limited to essential site operation and storing privacy preferences. We do not confirm analytics or marketing cookies as active on this website.
We use cookies for essential site operation and to remember privacy preferences. You can usually block or delete cookies through your browser settings, but some essential features may not function properly if you do so.
We use personal data to respond to enquiries, review product preferences, prepare quotations, manage proof approval, coordinate production, arrange collection or delivery, maintain website security, and support technical delivery. We may also use it to keep records of completed interactions and to meet legal, accounting, or dispute-handling obligations.
We may share personal data with service providers that help us operate the website, process enquiries, support technical delivery, or manage studio communications. Any such sharing is limited to what is necessary for the relevant task and is subject to appropriate confidentiality and handling expectations.
We may disclose personal data when required to comply with applicable law, a lawful request, or a binding order. We may also share information where disclosure is necessary to protect our rights, investigate misuse, or respond to a security issue.
Privacy rights lifecycle
You may ask us to access, correct, or delete personal data that we hold about you, and you may also raise concerns about how it is being used. Where a request cannot be fully granted, we will explain the practical or legal reason for that outcome.
To protect privacy, we may need to verify your identity and confirm the scope of your request before responding. We will review requests in line with applicable Singapore requirements and our operational records, and we may keep a record of the request itself for compliance purposes.
We retain personal data according to its lifecycle. Enquiry records are kept while we are handling the request and for a reasonable period afterward for follow-up, recordkeeping, or dispute handling. Order-related information is retained while production, collection, or delivery remains active and for any additional period needed for accounting, operational review, or legal compliance. When data is no longer needed, we delete it or de-identify it where appropriate.
If we make material changes to this privacy policy, we will update the published version on the website and may provide additional notice where appropriate. The revised policy applies from its stated effective date.
Use the contact details below for questions about this policy or the handling of your personal data.
